Support

Do you need help with 5cut? Read the common questions below, or send us an email.

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Frequently Asked Questions

How do I import a video?

On the home screen, tap Import or Record. Then choose From Photos or From Files. Select the video.

How does silence detection work?

5cut measures the loudness of your recording on your iPhone. It sets a threshold between the background noise and the voice. A small voice detector in the app marks where someone speaks. Choose Gentle, Moderate or Aggressive, or move the threshold line. Advanced Settings also has Sensitivity and Padding.

Can I undo cuts or change the result?

Yes. Move the threshold or choose another intensity, and 5cut shows the new result. 5cut never changes your original video.

Where can I see the purchase options?

Open 5cut. The Premium screen in the app shows the current options and the price for your region. Apple handles purchases, cancellations, refunds and subscriptions.

How do I restore my purchase on a new device?

Open 5cut, go to Settings and tap Restore Purchases. Sign in with the same Apple ID that you used for the first purchase.

Does 5cut upload my video?

No. Your recordings never leave your iPhone. 5cut cuts, transcribes and makes notes on the device. There is no 5cut server. Test it yourself: download a transcription model one time, then turn on Airplane Mode. 5cut works the same.

The export is shorter than I expected

Make sure that you have the latest version of 5cut. If the problem continues, choose Gentle, because it keeps the most audio. You can also move the threshold line lower, so that 5cut cuts less. Then export again.

How do I cancel my subscription?

Open the Settings app on your iPhone and tap your name at the top. Tap Subscriptions. Find 5cut and tap Cancel Subscription.

How do I request a refund?

Apple processes all purchases. To request a refund, go to reportaproblem.apple.com and select the purchase.

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