Need help with 5cut? Check the common questions below or contact us directly.
Email us at
support@get5cut.comTap the + button on the home screen and select a video from your photo library or files.
5cut analyzes the audio track of your video on-device to find segments below the silence threshold. You can adjust the threshold and minimum silence duration in the editor settings.
Yes. Use the threshold slider to change how aggressively silence is detected. Your original video is never modified.
Open the app and check the App Store purchase sheet for the current options and regional pricing. Apple handles purchases, cancellations, refunds, and subscriptions.
Open 5cut, go to Settings, and tap "Restore Purchases." Make sure you're signed in with the same Apple ID you used for the original purchase.
No. All processing happens locally on your device. Your videos never leave your phone.
Make sure you're using the latest version of 5cut. If the issue persists, try adjusting the silence threshold to a lower value and re-exporting.
Open the Settings app on your iPhone, tap your name at the top, then tap Subscriptions. Find 5cut and tap Cancel Subscription.
Purchases are processed by Apple. To request a refund, visit reportaproblem.apple.com and select the purchase.